Last updated: October 6, 2026
This Privacy Policy explains how Shanghai Kigi Textile Co., Ltd. (“KIGI Textile”, “we”, “us” or “our”), based in Shanghai, China, handles personal information in connection with this website and your fabric inquiries. You can contact us about privacy at jerry@kigi-textile.com.
1. Information you provide
When you contact us through our inquiry form or email, we receive the information you choose to provide. This may include your name, company, email address, fabric specifications, application, sampling needs and other project details. Further correspondence may include information needed to prepare a quotation or arrange samples.
In our website inquiry form, your email address and project requirements are required; your name and company are optional. If you do not provide a working contact address or sufficient information about your inquiry, we may be unable to respond effectively. Please avoid sending sensitive personal information or information about other people that is not needed for your request.
2. How we use information
We use inquiry information to answer questions, discuss materials and performance requirements, provide quotations, coordinate sampling and communicate about your project. Inquiry submissions are stored in our website’s form system and sent to our business email. Authorized staff use these records to follow up on your request.
Our website and its service providers may also process technical information, such as IP addresses, browser information, request times and error records, to operate, troubleshoot and protect the site against misuse.
Where applicable, we process information with your consent, to take steps you request before entering into a contract, to perform a contract, or to meet legal obligations. Where local law permits, we also rely on our legitimate interests in handling business communications and maintaining a secure website, subject to your rights. Optional analytics are based on your consent.
3. Cookies and optional analytics
Cookies and similar browser storage can support website functions, security and remembering your privacy choices. These functions are separate from optional analytics. See our Cookie Policy for information about the cookies listed for this website.
When enabled and you choose to allow analytics, we use Google Analytics 4 to understand how visitors find and use the website. Analytics information may include pages viewed, referral sources, interactions, browser and device information, approximate geographic location and cookie-based identifiers. We use these reports to improve our content and inquiry process. Your inquiry message and contact details are not intended to be sent to Google Analytics.
You can accept or reject optional analytics through the cookie notice and change your choice later through Cookie Settings on the website. Rejecting analytics does not prevent you from browsing our fabrics or sending an inquiry. Withdrawing consent stops future consent-based analytics; it does not affect processing that occurred lawfully before withdrawal.
For information about Google’s handling of data, see How Google uses information from sites or apps that use its services and Google’s Privacy Policy. You can also control cookies through your browser, although blocking necessary storage may affect some website functions.
4. Service providers and other disclosures
We use service providers to support website hosting, security, email and, where you consent, analytics. These include SiteGround for hosting, Tencent for business email and Google for Google Analytics when enabled with your consent. Providers may process the information needed to deliver their services. We may also disclose information when necessary to meet legal requirements, respond to lawful requests or protect legal rights.
5. International processing
KIGI Textile operates in China, and our service providers may process information in other countries. If you contact us from outside China, your inquiry will be handled by our team in China. Applicable protections and transfer requirements depend on the circumstances. Where additional notice, consent or safeguards are required, these must be in place before the relevant transfer. Contact us for details about the handling of your information.
Our website’s primary server is hosted by SiteGround in Texas, United States.
6. How long we keep information
We retain personal information for no longer than needed for the purposes described in this policy, unless a longer period is required by law. We review records of concluded inquiries and related correspondence every six months. We delete personal information that is no longer needed for follow-up, contract performance or applicable legal record-keeping requirements. Information about active inquiries and continuing business relationships is retained only for as long as it remains necessary for those purposes.
Analytics records and cookies are subject to their configured retention and expiry settings.
7. Your privacy requests
Depending on applicable law, you may request access to or a copy of your personal information, correction, deletion, restriction of processing, or transfer of your information, and you may have a right to object to certain processing. Where processing relies on consent, you can withdraw it. Some requests may be subject to legal exceptions, including obligations to keep particular records.
To make a request, email jerry@kigi-textile.com and describe what you would like us to do. We may need reasonable information to verify your identity before responding. We will handle requests within the period required by applicable law. You may also raise a complaint with the relevant data-protection authority.
8. External links and policy changes
Our website may link to external websites or social media services. Their privacy practices are governed by their own policies. We may update this policy when our services or data practices change and will revise the date above. Where required, we will provide additional notice or request a new choice before introducing a new use of your information.
9. Contact details
Shanghai Kigi Textile Co., Ltd.
Contact address: Room 502, Nanhua Buildings, Dunhuang Road, Shengze Town, Suzhou, Jiangsu, China
Email: jerry@kigi-textile.com