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FAQS
  • Can you assist with product design and development?

     
    Yes, we have a professional design team that can develop new fabrics or modify existing products according to your needs.
  • How to maintain and clean polyester and nylon products?

    Most polyester and nylon products can be washed with warm water, avoiding bleach. Dry cleaning should also avoid high temperatures and strong chemicals to prevent damage to the material. It is recommended to check the specific cleaning instructions on the product label.
  • Do you provide global delivery services?

    Yes, in addition to special circumstances, we support global delivery, can provide customers with diverse transportation options, and ensure that the order reaches the designated place on time.
  • Can we obtain detailed information about the product's components?

    Of course. We provide detailed information about the product's components and specifications, including fiber composition, physical properties, and compliance with standards to meet customer needs.
  • How about the dyeing properties of polyester and nylon fabrics?

    Polyester and nylon have good dyeing properties, suitable for a variety of dyeing methods, such as eddy current dyeing, disperse dyeing and so on. We are able to offer a variety of color options and accept customer custom color requests.
  • What additional treatments can be applied to polyester and nylon?

    We offer a variety of additional treatments, such as waterproof coating, anti-fouling coating, flame retardant treatment and anti-static treatment, customers can choose the right treatment according to their needs.
  • What are the applications for which your products are used?

    Our polyester and nylon textiles are widely used in apparel (e.g. sportswear, outerwear), household items (e.g. curtains, sofa fabrics), industrial (e.g. seat belts, car seats) and outdoor products (e.g. tents, backpacks).
  • Are there different sizes or thicknesses of polyester and nylon available?

    Yes, we offer polyester and nylon fabrics in a wide range of sizes and thicknesses in our product list. Customers can choose the right fabric specifications according to their specific needs.
    We can also customize according to customer requirements.
  • How durable are these fabrics?

    Nylon fabric is usually more wear-resistant, suitable for high strength use; Polyester fabric is wrinkle resistant, easy to clean, suitable for daily wear and use.
  • Are these fabrics environmentally friendly?

    - Some fabric production processes have a slight impact on the environment. Our company's products include environmentally friendly nylon (such as recycled nylon) and polyester (such as recycled polyester), and you can choose more environmentally friendly options.
  • Can you provide samples?

    Yes, we can provide you with samples of the fabrics you need, which you can test and evaluate before placing your order.
  • What is the minimum order quantity?

    Our minimum order quantity for fabrics usually depends on the product, there is a minimum order standard in each product description.  But the specific quantity can be discussed according to customer needs.
  • Do you support customized services?

    Yes, we support custom service, including fabric color, thickness, pattern, etc. Please contact us to discuss your specific needs.
  • Do you have inventory? Can you customize and develop products?

    We will maintain a certain inventory level based on market demand and forecasts to meet the urgent needs of our customers. At the same time, we also provide customized development services to meet the special needs of our customers.
    The specific process, fees, and delivery schedule for customized development can be discussed with Jerry:+0086 17751153398

  • What after-sales services do your products include? How do you handle customer complaints?

    Our after-sales services include technical consultation and support. For customer complaints, we will take them seriously and respond promptly by communicating with the customer to understand the details of the problem and propose a solution as soon as possible.
    For a very small number of customer complaints caused by product quality issues, we will handle them according to relevant regulations to ensure customer satisfaction.
    However, this situation is extremely rare, as our products are all inspected before shipment.
  • How are your quotations formulated? Are there any discount policies?

    Our quotations are based on factors such as raw material costs, production costs, transportation fees, taxes, and reasonable profits. For long-term cooperative large customers, we will give certain price discounts based on the purchase volume. Specific discount policies can be discussed with Jerry.
  • What international quality standards do your products meet? Are there any related certifications?

    Our products strictly follow the ISO 9001 quality management system standard and have passed the international certification for eco-friendly textiles, ensuring that our products are safe and harmless and meet the quality requirements of the international market.
  • What custom coatings do you have?

    There are many custom coatings, including but not limited to: TPU/Heat Sealable/Tapeable/Pigment Urethane/PVC/Teflon/Foam Lamination.
  • What the payment term of your company?

    We accept TT, and LC.
  • How fast is the batch order?

    15-20days after confirmation of first lot.
Shanghai Kigi Textile 

 Email: service@kigi-tex.com
  Whatsapp:  +86-177-511-533-98
  Address: L1-A 206B, LM, Hongqiao World Center, Qingpu District, Shanghai, China

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